Terms and Conditions


Please do read our booking terms and conditions carefully before booking, as these booking conditions shall be deemed to have been accepted by you when you have paid a deposit or total for a property.

The Contract: This contract is made between the Owners of Chestnut Lodge and the Client. All bookings are subject to the conditions herein.

Booking & Payment: Payment can be made online or via Bank Transfer. Online payments using a credit card will incur a surcharge of 1.0%. Requested bookings will be marked as ‘Provisional’ until the deposit is confirmed as received. (Provisional bookings may be automatically cancelled if no deposit is received within 2 days, unless other arrangements are in place).

The booking will be ‘Confirmed’ when the deposit is received. The balance is due to be paid not less than 4 weeks prior to arrival.

Deposit: A deposit of £100 is required to secure any booking. This is made up of a £50 Booking Deposit plus a £50 Breakages Deposit that will be refunded (by UK bank transfer) after a satisfactory check of the lodge upon departure. The deposit will also be subject to the terms of cancellation.

Cancellation: Any cancellations by the Client should be sent by email to info@chestnutlodge.net The date from which the cancellation applies will be the date on which the cancellation notice is received by the Owner. Should the Client need to cancel a confirmed booking for any reason, the following cancellation charges will apply:

57 days or more: £50 Administration Fee (using the £50 Breakages/Booking Deposit.
30 to 56 days: 50% of total holiday cost
15 to 30 days: 75% of total holiday cost
0 to 14 days: 100% of total holiday cost

Please Note: Clients should consider taking out appropriate holiday cancellation insurance if they want to protect against any cancellation event.

Period of Hire: The hire period commences at 4.00pm on the first day of hire and terminates at 10.00am on the last day of hire.

Occupancy: The number of guests occupying the cabin must not exceed the maximum number stipulated on the booking request unless prior agreement has been given. Should this condition not be observed, the owners reserves the right to refuse entry to any or all guests within the party.

Party/Group Bookings: The cabin and grounds are for the sole use of resident guests only. For safety and security of all residents, permission must be requested for any non-resident guests to join a party or to access the cabin and grounds.

Property Care: The Client and his/her party shall take all reasonable care of the property and its furnishings and effects and agrees to leave the property in the same condition of cleanliness and tidiness as at the commencement of hire.

Damage: In the event of breakages or damage to the property and/or its contents caused by the Client or any member of his/her party, full payment is required for the actual cost of replacement or repair.

Pets: Pets are not permitted.

Smoking: Smoking is strictly not permitted within Chestnut Lodge.

Liability: The owners, its employees and representatives shall not be liable to the Client or third parties for loss or damage to persons or property howsoever arising.

Right of Entry: For the undertaking of necessary repairs, maintenance or inspections, the Owners have the right of entry to the property at all reasonable times. Prior notice will be given to the Client wherever possible and privacy will be respected at all times.

Bed Linen and Towels: Bed linen and towels are provided in Chestnut Lodge. Towels must remain inside the property and should not be used outside the Chestnut Lodge. For bookings of two weeks or more, bed linen and towels will be changed weekly.

Parking: There is adequate parking space for one family vehicle next to the cabin. However if further space is required there are extra parking facilities opposite the main site reception area.

On Departure: In order to help us maintain a high standard for all our guests we ask you to do the following before you leave:

Leave the toilet and shower clean
Leave the kitchen, oven and hob clean
Remove used bedlinen and place in the housekeepers bag provided
Leave all used towels in shower area
Empty and clean fridges
Empty all rubbish bins and take to the River Tilt Park recycling bins by the main parking area
Please leave a note of any breakages or malfunctioning items
Lodge keys to be left in key-safe, sited in the MAIN RECEPTION open 24 hours every day

Return of Personal Belongings: In the event of any items being left in the property, the Owners will offer the Client the choice of returning the items. There is an administration charge of £10 for this, plus postage and packaging costs.

Complaints Procedure: In the unlikely event of a problem, all complaints must be received before the end of the holiday rental to enable any issues to be resolved. Please note that no correspondence can be entered into concerning complaints made upon departure or after the Client returns home.